Shipping & Returns
We keep shipping simple: every order is dispatched promptly and delivered Australia-wide. Here's how it all works.
Shipping
Orders are processed and dispatched as quickly as possible after payment clears. Delivery is available Australia-wide, and shipping options and costs are shown at checkout before you pay — no surprises after the fact. Once your order ships, you'll receive tracking details so you can follow it to your door.
Delivery Timeframes
Delivery times vary depending on your location and the shipping option selected at checkout. Metro areas typically arrive faster than regional and remote addresses. If your order hasn't arrived within a reasonable window, contact us with your order number and we'll chase it up.
Returns & Faulty Items
If your device arrives faulty, damaged or not what you ordered, get in touch via the contact form within a reasonable period of delivery and include your order number and a description (photos help) of the issue. We'll assess the claim and arrange a replacement, exchange or refund where appropriate.
Change Of Mind
Due to the nature of vaping products, we can't accept change-of-mind returns on opened or used items. Unopened products in original sealed packaging may be eligible for return — contact us before sending anything back so we can confirm and provide instructions.
Age Restriction
Our products are intended for adults only. By ordering from letsvapenow you confirm you are of legal age to purchase vaping products in your state or territory.